Privacy Policy

Last Updated: October 9, 2025

RoomTimers ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our room management service.

1. Information We Collect

1.1 Information You Provide

- Account Information: Name, email address, and organization details when you create an account

- Practice Information: Room names, provider names, and timer settings you configure

- Payment Information: Billing details processed securely through our payment processor

- Communications: Messages you send to us for support or feedback

1.2 Information Collected Automatically

- Usage Data: How you interact with RoomTimers, including features used and session duration

- Device Information: Browser type, operating system, IP address, and device identifiers

- Cookies: We use essential cookies to maintain your session and preferences

2. How We Use Your Information

We use the information we collect to:

- Provide, maintain, and improve RoomTimers service

- Process your subscription and manage billing

- Send service updates, security alerts, and administrative messages

- Respond to your comments, questions, and customer service requests

- Monitor and analyze usage patterns to improve user experience

- Detect, prevent, and address technical issues or security concerns

3. Information Sharing and Disclosure

We DO NOT sell your personal information.

We may share information in the following circumstances:

Service Providers: We work with third-party service providers who assist us in operating our service:

- AWS (Amazon Web Services) for hosting and infrastructure

- Payment processors for billing (we do not store credit card information)

- Analytics providers to understand service usage

Legal Requirements: We may disclose information if required by law or in response to valid legal requests.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

With Your Consent: We may share information with your explicit permission.

4. Data Storage and Security

4.1 Where We Store Data

- Your data is stored on secure AWS servers in the United States

- We use industry-standard encryption for data in transit (HTTPS/TLS)

- Database backups are encrypted and stored securely

4.2 Data Retention

- Active account data is retained for as long as your account is active

- After account deletion, data is retained for 30 days for recovery purposes, then permanently deleted

- Billing records are retained for 7 years for tax and legal compliance

4.3 Security Measures

- Data encryption in transit and at rest

- Regular security audits and monitoring

- Access controls and authentication requirements

- 99.9% uptime guarantee with AWS infrastructure

5. Healthcare Data Considerations

Important: RoomTimers is a timer management tool and does NOT collect, store, or process Protected Health Information (PHI) or Personal Health Information (PHI) as defined by HIPAA.

- We do not collect patient names, medical record numbers, or any patient identifiers

- Room names and provider names are general identifiers only

- RoomTimers is NOT a HIPAA-covered entity

- If you need HIPAA compliance, please contact us for enterprise solutions

6. Your Rights and Choices

You have the right to:

Access: Request a copy of the personal information we hold about you

Correction: Update or correct your information through your account settings

Deletion: Request deletion of your account and associated data

Export: Download your data in a portable format

Opt-Out: Unsubscribe from marketing emails (service emails cannot be disabled)

To exercise these rights, contact us at: privacy@roomtimers.com

7. Cookie Policy

We use the following types of cookies:

Essential Cookies: Required for the service to function (login, session management)

Analytics Cookies: Help us understand how you use RoomTimers (optional)

Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling essential cookies may affect functionality.

8. Third-Party Links

RoomTimers may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

9. Children's Privacy

RoomTimers is not intended for use by individuals under the age of 18. We do not knowingly collect information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. International Users

RoomTimers is operated in the United States. If you are accessing the service from outside the United States, your information will be transferred to and stored in the United States. By using RoomTimers, you consent to this transfer.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

- Right to know what personal information is collected

- Right to know if personal information is sold or disclosed

- Right to opt-out of the sale of personal information (we do not sell information)

- Right to deletion

- Right to non-discrimination for exercising CCPA rights

To exercise these rights, contact: privacy@roomtimers.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

- Email notification to your registered email address

- Prominent notice on our website

- In-app notification

Continued use of RoomTimers after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices:

Email: privacy@roomtimers.com

Website: https://roomtimers.com

Mailing Address:

RoomTimers LLC

84 W Broadway Ste 200

Derry, NH 032038

United States

14. Data Protection Officer

For data protection inquiries, you can contact our Data Protection Officer at: dpo@roomtimers.com

Your privacy matters to us. We are committed to transparency and protecting your information.